CCTV & Security FAQs Gold Coast

Yes. We install CCTV and security cameras for homes and businesses throughout the Gold Coast, including Southport, Surfers Paradise, Broadbeach, Robina, Burleigh Heads, Nerang, Carrara, Helensvale, Coomera, Pimpama and surrounding suburbs.

Yes. Gold Coast CCTV is led by Mark Thompson, Queensland Security Licence No. 4911274 (Security Equipment Installer), with more than 15 years of experience in CCTV and security equipment.

Pricing depends on the number and type of cameras, the recorder and storage, cabling, property layout and any extra features such as remote viewing. A small home system costs far less than a multi-site commercial install. Call (07) 2150 0334 for a quote based on your property.

There is no fixed number. We identify the areas that matter most – entrances, driveways, gates, registers, stock or loading areas – then plan the fewest cameras needed to cover them properly. Good placement beats a high camera count.

Wired IP cameras are usually best for permanent, multi-camera systems where reliable recording matters. Wireless cameras suit spots where cabling is impractical, provided Wi-Fi coverage and power are reliable.

Yes. Most modern systems we install support secure remote viewing and playback through a mobile app, as long as the recorder has a stable internet connection. Compatible systems can also send motion alerts to your phone.

Yes. Cameras with infrared or low-light technology record after dark. Image quality depends on the camera, distance, positioning and available lighting, so we factor night-time coverage into the design.

Retention depends on the number of cameras, resolution, recording settings and hard-drive size. We size the storage to how many days of footage you need to keep.

Systems that record to a local NVR keep recording during an internet outage. Remote viewing and phone alerts pause until the connection returns.

The most common positions are the front door, driveway, garage, side gates, rear doors and backyard. The best spots depend on your home's layout, lighting and the areas you most want covered.

Often yes, within areas you control. Installations that touch common property may need body corporate or building-management approval, which should be confirmed before work starts.

Offices, retail stores, cafés, restaurants, bars, hotels, warehouses, factories, industrial sites and construction sites across the Gold Coast, including Molendinar, Arundel, Yatala and Biggera Waters.

Yes. Commercial systems can link several locations into one app, and most support separate user accounts so you control which cameras and functions each staff member can access.

Priority areas are entrances and exits, the POS and checkout, high-value stock, stockrooms and rear access. Visible cameras help deter shoplifting, and recorded footage supports incident reviews.

Not all of them. Some licensed venues have CCTV conditions on their liquor licence, including recording, retention and maintenance requirements. Check your licence conditions and current Queensland Government guidance, and we can design a system to meet them.

Yes. Solar-powered cameras with battery storage and 4G connectivity can run without mains power or fixed internet, provided there is enough sunlight and mobile coverage.

Yes. Cameras can cover loading bays, roller doors and vehicle movements. Reliable number-plate capture needs a dedicated ANPR camera positioned at a controlled access point, as standard cameras often can't read plates, especially at night.

Usually, yes. We assess existing systems regardless of who installed them. Repair options depend on equipment compatibility, access to the recorder settings and parts availability.

The most common causes are a power supply fault, damaged cable, network change or incorrect configuration. If the cameras show on your monitor but not your phone, it is usually a router or remote-access issue rather than a camera failure.

Typical causes are a failed hard drive, storage error, wrong recording schedule or recorder fault. Live view can still work while nothing is being saved, so check playback regularly.

Sometimes, depending on the storage device and the cause of the failure. Footage that has been overwritten usually cannot be recovered. If footage is important, do not reset or format the recorder – contact us first.

Often, yes. Depending on compatibility, we can add cameras, replace analogue cameras with HD or 4K models, swap the DVR/NVR, increase storage or add phone viewing while keeping the parts that still work.

Repair makes sense when the system still meets your needs and the fault is isolated. Replacement is better value when equipment is obsolete, keeps failing or no longer gives usable footage.

Periodic checks pick up dirty lenses, shifted camera angles, recording failures and hard-drive warnings before you need the footage. They are especially worthwhile for businesses that rely on CCTV.

Many modern video intercoms let you see and talk to visitors from your phone, and compatible models can release electric locks or automatic gates. We assess your existing gate or door hardware first.

In most cases, yes. Whether the existing cabling can be reused depends on the current installation and the new equipment.

Some compatible alarm and CCTV systems can be integrated, for example to trigger recording or notifications when the alarm activates. The level of integration depends on the equipment.

Most alarm panels have a backup battery that keeps the system running during a power cut. How long it lasts and whether remote connectivity stays up depends on the system.

By 1 January 2027, all Queensland homes must have interconnected photoelectric smoke alarms. Homes that are sold or leased have needed them since 1 January 2022.

In every bedroom, in hallways connecting bedrooms to the rest of the home and on every storey. All required alarms must be interconnected, so when one sounds they all sound.

No. A hardwired smoke alarm must be replaced with a hardwired photoelectric alarm installed by a licensed electrician. Non-removable 10-year battery alarms are allowed only in certain existing homes without hardwiring.

The landlord must supply compliant alarms and test and clean them within 30 days before each tenancy starts. Tenants must test and clean them at least once every 12 months during the tenancy.